At Apexwearz, managed by Marine Techies we value your time, choices, and the joy of shopping. We know that sometimes plans change or a purchase might not feel quite right. Our cancellation policy is designed to make it easy for you to understand how and when you can cancel your order before it begins processing or shipping.
This policy is meant to give you complete clarity and confidence, helping you take control of your shopping experience. Whenever you see the words “we,” “us,” or “our,” they refer to Marine Techies. The terms “you,” “your,” or “customer” refer to anyone shopping with us. By placing an order on our website, you agree to the terms described below.
Take a few moments to read through the details so you know exactly how cancellation works.
If you change your mind or need to adjust your plans, you can request to cancel an order within 24 hours of placing it or anytime before it has been shipped, whichever comes first.
To cancel, reach out to our customer support team via email. Once your request is received, we will check the status of your order immediately. If the order has not yet been dispatched, we will process the cancellation.
Orders eligible for cancellation will receive a full refund. Refunds will be returned to the original payment method, usually within 5 to 7 business days. Our goal is to make this process smooth and stress-free so your experience remains positive.
After an order has left our warehouse and is on its way to you, it cannot be canceled. At this stage, we are unable to stop the delivery. If you decide not to keep the item after it arrives, you may initiate a return in accordance with our Return and Refund Policy.
Once an order has been placed, we are unable to make any changes to it, including products, shipping addresses, or contact information. If you notice a mistake or need a change, the best approach is to cancel the order within the eligible window and place a new order with the correct details.
If you wish to cancel an order or have any questions about the process, please contact our support team at marinetechies259@gmail.com. We will review your request promptly and guide you through the next steps.