We know that anticipation is part of the excitement when shopping online, and we want your experience to feel seamless and reassuring. At Apexwearz, run by Marine Techies, our goal is to make sure your orders arrive on time and without hassle, so you can enjoy what you’ve chosen as quickly as possible.
This policy explains how we manage shipping, typical delivery timelines, and what you can expect from the moment you place an order until it reaches your doorstep. Throughout this policy, references to “we,” “us,” or “our” indicate Apexwearz, while “you,” “your,” or “customer” refer to you, our valued shopper. By completing an order, you accept and agree to the terms described in this document.
We encourage you to read through this policy carefully. Understanding the process helps you feel confident and informed about your purchase, making your shopping journey with us smooth, predictable, and enjoyable.
We believe your style journey should not have boundaries, and we strive to bring your favorite pieces right to your home anywhere in India. Our delivery network covers all serviceable pin codes, ensuring your orders arrive safely and reliably.
At present, our shipping is restricted to locations within India. Although we do not provide international delivery yet, we are continuously exploring ways to expand our reach and connect with fashion lovers everywhere.
Once your order is confirmed, our team begins preparing it with care and attention. Every product is thoughtfully packed to ensure it arrives in perfect condition. Typically, this preparation takes 1 to 2 business days, excluding weekends and public holidays.
When your order is ready to leave our facility, you will receive a confirmation email containing all the details to keep you informed and confident about your shipment.
We know that receiving your chosen items is an exciting part of the shopping experience. After processing, most deliveries reach customers within 3 to 8 business days, depending on your location and the efficiency of local courier services.
Our team partners with reliable delivery services to ensure that every parcel arrives in excellent condition and on time. Should any delays arise, we make it a priority to keep you updated throughout the process.
We understand how disappointing it can be when your order does not reach you on the first try. There are a few reasons this might happen, such as an incorrect or incomplete address, no one being available to accept the delivery, or the delivery being refused. In such cases, your package is returned to our warehouse for safekeeping. You can contact us to schedule a second delivery attempt at a convenient time.
To help ensure your order reaches you without issues, please double-check your shipping details and make sure someone is available to receive the package. Taking these simple steps helps us deliver your purchase smoothly and on time.
We understand the excitement of receiving a new order and the disappointment when it doesn’t arrive as expected. Every package we send is carefully prepared to reach you in perfect condition, but sometimes issues happen during transit.
If your delivery arrives with visible damage or signs of tampering, please contact our customer care team within 48 hours. Providing clear photos of the affected items will help us evaluate the situation quickly and find the best way to resolve it.
In the rare event that a parcel goes missing while on its way to you, we will coordinate closely with our delivery partners to locate it. If the shipment is confirmed lost, we will ensure you receive a proper solution, whether that is a replacement or a refund.
We value your trust and want every shopping experience to be smooth and worry-free. If you have questions or concerns about your order or delivery, reach out to us at marinetechies259@gmail.com. Our team is ready to assist you with care and attention.