At Apexwearz, managed by Marine Techies, we aim to make your shopping experience smooth, enjoyable, and stress-free. While we hope every purchase delights you, we understand that sometimes things don’t go as expected. This Returns and Refund Policy is here to make the process transparent and fair.
When we say “we,” “our,” or “us,” it refers to Apexwearz. When we mention “you,” “your,” or “customer,” it’s you—our valued shopper. By completing a purchase on our site, you agree to follow the terms outlined below.
We encourage you to read this carefully so you know exactly what to expect if you need to return an item.
We want you to love every item you receive from Apexwearz. If for any reason something isn’t right, you may request a return. To qualify:
The product must be in its original condition—untouched, unwashed, and unused.
All tags, labels, packaging, and boxes must be intact.
Items that are worn, altered, washed, or show visible signs of use cannot be returned.
Return requests must be submitted within 48 hours of receiving your order. Requests made after this period or that do not meet the above conditions cannot be accepted. We recommend reviewing your items carefully to ensure they qualify before initiating a return.
To start a return, email us at marinetechies259@gmail.com with your Order ID and a brief reason for the return. For damaged, defective, or incorrect items, please include clear photos that show the issue. This allows us to handle your request faster.
Once we verify your request, we will provide detailed instructions to complete the return. Returns that do not meet our stated conditions may be declined.
After we receive your returned item, our team will inspect it to confirm it meets the return requirements. If everything is in order, your refund will be processed promptly.
Refunds are issued to the original payment method and typically take 5 to 7 business days to reflect. A confirmation email will notify you once the refund is complete.
Items that do not meet the return conditions may not qualify for a refund. We appreciate your understanding as we carefully review each return to ensure fairness for all customers.
Sometimes returned items may show minor issues such as slightly damaged packaging or gentle signs of handling that do not affect resale value. In such cases, we may consider issuing a partial refund.
Our team will evaluate the item and determine the appropriate refund amount. Partial refunds are only granted when deemed suitable based on the item’s overall condition.
If your order arrives damaged, defective, or includes an incorrect item, please contact us within 48 hours. Include clear photos or videos that highlight the problem.
Once we confirm the issue, we will guide you on returning the item or arranging a replacement, ensuring the solution fits your situation.
Our goal is to make your shopping experience as smooth as possible. For any questions about returns, refunds, or the process in general, our customer care team is available at marinetechies259@gmail.com. We are committed to providing helpful, friendly support every step of the way.