At Apexwearz, managed by Marine Techies, we value the trust you place in us. We understand that sometimes your experience may not go as planned, and when that happens, you deserve a process that listens carefully, respects your concerns, and works toward a fair solution.
This Grievance Redressal Policy is designed to make it easy for you to raise issues and have them resolved with transparency, professionalism, and prompt attention.
Throughout this policy, references to “we,” “our,” or “us” indicate Apexwearz, while “you,” “your,” or “customer” refers directly to you, the most important part of our journey. By visiting our site or completing a purchase, you agree to these terms. If anything is unclear, we encourage you to contact us—we are here to guide you at every step.
We value every message and every concern because each one helps us improve and serve you better.
A grievance is any concern or dissatisfaction you might experience while interacting with us. This could relate to a product, service, or overall experience. Common examples include:
No matter how big or small, your concern matters. You do not need to ignore anything that feels off. We are here to listen and address it appropriately.
Raising a grievance is straightforward, and our team is here to assist you throughout the process:
Once submitted, our team reviews your concern carefully and provides a timely response. We are always just a message away to make the process easier for you.
If you feel your issue has not been fully resolved through our customer support team, you can escalate it to our dedicated Grievance Redressal Officer.
The officer reviews escalated cases with fairness and transparency, ensuring compliance with the Information Technology Act, 2000 and other applicable regulations. To reach the officer directly, email windytechnology639@gmail.com. Your voice matters, and we are committed to hearing it fully.
Once your grievance is submitted, here is how we manage it:
We handle every grievance with care, accountability, and transparency to ensure your satisfaction.
A grievance is considered resolved when one of the following occurs:
Even after closure, we are always here to support you if further assistance is needed.
We welcome your questions, clarifications, or any concerns you may have. To raise a grievance or seek assistance, simply email us at marinetechies259@gmail.com. Our team is dedicated to providing a prompt and helpful response, ensuring your issue is addressed with care.
We may update this policy periodically to keep it aligned with new regulations or to improve how we serve you. For the most current information, please review our Terms of Use and Privacy Policy pages. Your feedback is valuable, and it helps us enhance your experience every step of the way.